Returns and Refunds

Return and Refund Policy

Overview

Under the Consumer Protection (Distance Selling) Regulations 2000, effective from October 31, 2000, UK consumers have the right to cancel their order within a 14-day cooling-off period starting from the date of delivery. This policy outlines the terms for returns, exchanges, and refunds, which remain unchanged but are presented with improved clarity and structure.

Your 14-Day Return Guarantee

You have 14 days from the date of delivery to return your purchase. Within this period, we offer the following options: Exchange (swap your item for another product), Credit (receive credit toward an item of higher value), Refund (receive a refund, subject to the deduction of return shipping costs, unless you cover the return shipping yourself). A 20% restocking fee may apply to the order value for bespoke items, such as whirlpool baths. This 14-day guarantee complements any manufacturer’s warranty provided with your purchased products and does not affect your statutory rights.

Conditions for Returns

To qualify for a return, the goods must be unused and in a re-saleable condition, returned in their original, undamaged packaging, and accompanied by the original delivery note.

Return Process

Notify us of your intent to return within 14 days of delivery via Telephone: 01443 842440, Fax: 01443 842449, or Email: info@gwinteriors.co.uk. 

Please include your order number, full name, and address in all correspondence. Send the goods securely to: GW Interiors, Unit 17, Taff Business Centre, Treforest Industrial Estate, CF37 5UA. 

Goods must be returned with all original paperwork and without modifications. We recommend obtaining insurance for return shipping, as items not received in re-saleable condition will not be accepted, and we are not responsible for lost or damaged returns.

Damaged Goods

If your goods arrive damaged, you must notify us within 24 hours of delivery. Please report damage via email to info@gwinteriors.co.uk for prompt assistance.

Additional Notes

Return shipping costs will be deducted from your refund unless you arrange and pay for the return yourself. A 20% restocking fee may be charged for bespoke items. This policy does not affect your statutory rights. For any questions or assistance, please contact us at info@gwinteriors.co.uk or call 01443 842440.