Delivery Policy

Delivery Information 

We want your new bath to arrive quickly, safely, and in perfect condition. All deliveries are handled directly by GW Interiors (South Wales) Ltd, and every product is shipped straight from our UK warehouse.

How long does delivery take?

Bath orders usually take around 7–10 working days to arrive. Once you place an order, our team will call you to confirm the details and arrange a convenient delivery time. If delivery is expected to take longer than 30 days, we’ll let you know right away, and you’ll have the option to cancel for a full refund.

Delivery areas & charges

We deliver across the UK and Ireland from Monday to Friday. Standard delivery to mainland UK is free on most orders. For certain remote or hard-to-reach areas, an additional charge may apply. These costs are calculated instantly at checkout when you enter your postcode, so you’ll always know the exact price before completing your order. Saturday deliveries are available; a surcharge will apply depending on your postcode. Payment for Saturday deliveries will be taken over the phone when we book in your delivery.

Receiving your delivery

Deliveries are made by either our own transport team or trusted courier partners. If we deliver using our own vehicles, we can help bring the bath inside as long as someone is available to assist. If your order is shipped on a pallet with a courier partner, delivery will be to the door or curbside only. In these cases, you will usually need to arrange for moving the bath indoors with your contractor or installer.

Important things to know

Please wait until your bath has been delivered and checked before booking a plumber or installer.
Delivery times are approximate. While we always aim to deliver on time, we cannot accept liability for delays caused by events outside our control, such as severe weather or courier disruption.
In rare circumstances, such as extreme weather, civil disruption, or suspected fraud, we may be unable to complete a delivery. If this happens, you’ll be notified within 14 days, and any payment made will be refunded in full.

We’re committed to making delivery as smooth and stress-free as possible. If you have any questions about delivery, please contact our team.

Delivery FAQs

Can I choose my delivery date?
Yes. Once your order has been confirmed, our team will contact you by phone to arrange a delivery date that works for you.

Do you deliver across the whole UK and Ireland?
Yes. We deliver to all parts of the UK and Ireland. Delivery charges are calculated instantly at checkout when you enter your postcode, so you’ll always know the cost before completing your order.

Do I need to help with delivery?
If we deliver your bath using our own transport, our team can help bring the bath inside as long as someone is available to assist. If your order is shipped on a pallet via one of our transport partners, the driver can only deliver to the door. In these cases, you will usually need to arrange for moving the bath inside with your contractor or installer.

Do drivers bring the bath inside my home?
When delivered by our own team, we can assist with getting the bath inside if you’re able to help. Pallet deliveries made by external couriers are limited to curbside or doorstep delivery only, and moving the bath indoors will be the customer’s responsibility.

What if my bath is damaged on arrival?
If your order arrives damaged, please let us know immediately. We recommend checking your bath as soon as it’s delivered. Contact our team with photos, and we’ll arrange a replacement or solution as quickly as possible.

How long will delivery take?
Most orders arrive within 7–10 working days. If there are any delays or your order is expected to take much longer, we’ll let you know straight away.

To get an update on your order status please call 01443 842 446 Mon - Fri between 0900 to 1700.