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Delivery Policy

DELIVERY OF GOODS

From the 1st of Jan 2022 all deliveries are processed by GW Interiors (South Wales) Ltd, all products are shipped direct from GW Interiors (South Wales) Ltd. 

Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for a plumber / fitter to install the items until after they have been delivered and checked for damage. If for any reason expected delivery will exceed 30 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order. In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order. The delivery will be made by a single driver, so if the items you have ordered are heavy please ensure that an able bodied person is available to assist the driver with the carrying. For Health and Safety reasons the driver cannot carry heavy items on his own. Please note that some of the couriers we use do not insure their drivers to enter your property - this is outside of our control and GW Interiors cannot be held responsible for inconvenience caused by the delivery process. Without prejudice to the statutory rights afforded to consumers under English law, GW Interiors (South Wales) Ltd. accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, drought, fire, legislation or other factors out of it’s control, or its decision on reasonable grounds to do for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases GW Interiors (South Wales) Ltd. will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from GW Interiors (South Wales) Ltd. with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.


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